If there is any problem with your order that prevents us from dispatching to you - for example, if the item is currently unavailable, then we will contact you within 24 hours of your order being placed or the next working day.
All of our deliveries are sent by Royal Mail Special Delivery or another reputable courier service such as UPS or DHL. All deliveries are insured to the full value of the goods purchased by you. A signature will be required upon receipt of goods so please ensure someone is available at your delivery address. If no one is present when the delivery is attempted, a card will be left informing you of what to do next.
We want you to be fully satisfied with every purchase you make from fortyounce.co.uk. On occasion however, we understand that you may wish to return items - please find our returns policy below.
You can return some or all of the goods and receive a refund for those items returned if you do so in accordance with the following procedures:
i) You must inform firstname.lastname@example.org via email within 7 days of receiving your goods clearly stating your order number and which goods you wish to return.
ii) We will then contact you and advise you through the returns procedure.
iii) Goods being returned must be in their original, unworn condition. We will not accept returns for any goods that have been worn or damaged.
iv) When returning goods we would strongly recommend that you use a recorded delivery services or a courier that offers a proof of delivery or tracking service and adequate insurance. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until we receive them. Please ensure that you have adequate insurance in place and wrap the package safely and securely.
We reserve the right to refuse returns if the above policy is not followed and we would like to emphasise that time limits are strict. If you have overrun your returns time limit please contact us at email@example.com and we will contact you and advise on the best course of action.
Your statutory consumer rights as afforded to you under UK law are not affected.
Returns Policy - Faulty Goods
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.
In the case of goods that are faulty please contact us at firstname.lastname@example.org quoting your order number, contact details, details of the product and reason for the return and whether you require a refund or a replacement. We will then advise on how to proceed regarding returning your faulty goods.
If you wish to exchange an item please contact us at email@example.com and we will advise you further
If you fail to complete the bank transfer for an item you have ordered within 2 weeks we will cancel your order and place the item back into stock.